How Do I Get My Fitbit Charge Repaired

What happens when your fettle tracker stops working? That happens more than often than one would wait, especially considering how oftentimes fitness trackers become used from day to day. If you happen to own a Fitbit device — and I'one thousand certain many of y'all do — you may have experienced a problem or ii throughout your device's lifetime. If you're having problems with your Fitbit device, we're here to help. Here are some of the virtually common Fitbit problems and how to fix them.

Related:Learn more than about the company in our full Fitbit buyer's guide

Problem #1: Fitbit not syncing

fitbit luxe review fitbit app daily stats steps

Jimmy Westenberg / Android Authorization

Fitbit trackers sync with Android devices via Bluetooth, and, unfortunately, that technology can be unreliable. If you lot have trouble syncing information from your Fitbit to your Android device, your solution may lie in your Fitbit app'southward Settings menu.

Potential solutions:

Brand certain the Fitbit app is installed on your telephone. Y'all'll likewise demand to brand certain your phone has Bluetooth turned on (Settings>Bluetooth>On) and that you lot're just trying to connect your Fitbit to i Bluetooth-enabled telephone or tablet.
Try removing and re-adding your Fitbit device from your Fitbit account. Open the Fitbit app, select your business relationship photo, select your tracker, then tap the trash icon in the top-right corner. Selectunpair. You lot tin then pair your Fitbit device with your Fitbit business relationship.
If your smartphone is running Android 6.0 Marshmallow or later (it probably is), you may need to manually grant the Fitbit app permission to scan for Bluetooth devices.
- To do so, head to your phone's Settings menu, select Apps & notifications, select Permission manager, selectLocation, selectFitbit, so make sure theAllow all the time option is selected.
- In add-on, your phone's location services need to be turned on to scan for Bluetooth devices. To do so, caput to your telephone's Settings menu, so select L ocation. In one case you're there, plough on the Location toggle at the tiptop of your screen.
You may need to forcefulness quit the Fitbit app. From your mobile device, head toSettings>Apps & notifications>See all apps>Fitbit>Strength Stop.
- Alternatively, you can press and agree the Fitbit app icon on your abode screen and release information technology when you feel a vibration. Tap the small i icon. And so tap Strength stop.
Try turning Bluetooth off and on over again. From your mobile device, caput toSettings>Bluetooth, then turn the Bluetooth toggle off and so on. You can also plow off the Bluetooth toggle by tapping the icon in your quick settings panel.
Try restarting your mobile device.
If all else fails, endeavor uninstalling and reinstalling the Fitbit app.

Problem #2: Fitbit not receiving notifications from Android device

Andy Walker / Android Say-so

Sometimes Fitbit trackers won't receive notifications from Android devices. If this is happening to you, you may demand to restart your fitness tracker or modify your phone's Bluetooth settings.

Potential solutions:

Offset, brand sure you take notifications enabled in the Fitbit app. Open up the app on your smartphone, tap your profile icon, and then tap your device. Curlicue down and select Notifications. From at that place, yous can turn on/off call, text, and app notifications.
Make sure you're within 20 feet of your mobile device. As mentioned, Fitbit trackers connect to smartphones via Bluetooth, so y'all'll need to make certain yous're in range to stay connected. If your tracker and mobile device are too far away from 1 another, y'all won't receive notifications, or they may exist delayed.
Make sure yous don't take another Bluetooth device connected to your smartphone. This may cause interference that prevents notifications from actualization on your Fitbit tracker.
Brand certainPractice Not Disturb manner is turnedoff on your Fitbit device.
- Fitbit Luxe: From your watch confront, swipe down. Make certain the Do Non Disturb setting is turned off.
- Fitbit Sense and Versa 3: From your lookout man face, swipe from left to right. Make certain the Exercise Not Disturb icon is unchecked.
- Fitbit Inspire 2, Inspire, and Inspire 60 minutes: Navigate to your device settings, then scroll downwardly to the Practise Not Disturb option. Tap it, and so ensure Do Not Disturb is turned off.
- Fitbit Charge 4 and Charge 3: Touch and concur the side push for a few seconds, and a Practise Non Disturb pick will appear. Make sure this setting is turned off.
- Fitbit Versa ii, Versa, Versa Lite, and Ionic: From your lookout man face, swipe down to admission your notifications, so again from the height of the screen. Y'all should see 3 icons show up near the top: music, wallet, and quick settings. Tap the grey quick settings icon on the right. Brand sure the Do Not Disturb icon is unchecked.
- Fitbit Ace, Ace 2, and Ace 3: You tin can disable notifications from the Fitbit app on your smartphone. Open the app on your smartphone, tap your profile icon, so tap your device. Whorl down and select Notifications. From there, you tin can turn on/off notifications for your device.
- Fitbit Charge two:Concur the side push button while on the watch face. Practice Not Disturb mode should toggle on/off.
- Fitbit Surge: Swipe over to Settings and brand sure Notifications is gear up to On.
- Fitbit Blaze: Hold the meridian-right button for a few seconds and make sure Notifications is set up to On.
Brand sureDo Not Disturb mode is turnedoff on your phone.
Y'all may need to force quit the Fitbit app. From your mobile device, head toSettings>Apps>See all apps>Fitbit>Forcefulness Finish.
Attempt turning Bluetooth off and on again. From your mobile device, head toSettings>Bluetooth, and then turn the Bluetooth toggle off then on. You can also turn off the Bluetooth toggle by tapping the icon in your quick settings panel.
Try restarting your mobile device.
If all else fails, effort uninstalling and reinstalling the Fitbit app.

Problem #3: Fitbit not charging

fitbit inspire hr charger charging cable

Fitbit not charging? Nobody likes to wake upward in the morning to a expressionless Fitbit. You lot may need to switch charging cables or make clean your device.

Potential solutions:

Make certain your Fitbit tracker and charging cable are clean. Grit and debris can accumulate over time, which could preclude the device from charging properly. Here'south a guide on how to make clean your tracker.
Endeavour plugging your Fitbit charger into a different USB port. Using a UL-certified wall charger will piece of work, every bit will a simple USB input on a computer. Your Fitbit may not charge properly if you're using a USB hub.
Make sure your Fitbit device'due south pins are properly lined up on the charging cable. If the charging pins on your Fitbit device aren't perfectly lined up on your charger, your device won't charge properly. We've constitute this to be particularly common when charging the Alta and Fitbit Charge devices.
Y'all might need to restart your Fitbit device. For instructions on how to do and so, a walkthrough can be constitute below.
If yous notice your Fitbit's charger is a fiddling beat up, y'all might need to replace it. You can buy a new charger at Fitbit's website or on Amazon.

Trouble #iv: Problems with Quick View and tap recognition

Many Fitbit devices come with a Quick View feature, which allows you to simply raise your wrist to wake the display. Some of these devices — like the Alta, Charge 2, and Accuse Hr — also come with tap-enabled displays, meaning you can't swipe through menus similar you would on a normal touchscreen device. Instead, all it takes is a simple tap near or on the display to swipe through your daily stats.

Unfortunately, many Fitbit users claim to have issues with Quick View and tap recognition being too tedious to respond. If you're in this gunkhole, the reply may prevarication in your Fitbit app'southward Settings bill of fare.

Potential solutions for Quick View problems:

For Quick View to work properly, your Fitbit device needs to know which wrist it's existence worn on and whether you're correct-handed or left-handed. To bank check if this is the problem, open the Fitbit app, select your profile photo, select your tracker, then make certain the Quick View toggle is turned on.
On that same screen, yous'll encounter options to alter your wrist placement. Make sure y'all're wearing your Fitbit on the correct wrist and that you lot've chosen whether or not you're right or left-handed. This will have a big effect on whether or not Quick View works properly.

Potential solutions for tap recognition problems:

Make certain y'all're tapping your Fitbit device in the right spot. Fitbit recommends aiming toward the bottom of the brandish, where the tracker meets the band. Also, make sure yous're not tapping as well forcefully or too softly.
If there'southward a 2nd-or-ii delay from the fourth dimension you lot tap your device, that's normal. Just make sure yous're giving your device time to react. If you're having problem with tap recognition, effort slowing down your taps.

Problem #v: Fitbit isn't updating properly

Some people have problems updating their Fitbit device'south firmware. If this happens to you, you may demand to restart your tracker or try syncing with another mobile device or computer.

Potential solutions:

Endeavor restarting your Fitbit device. For instructions on how to practise and then, a walkthrough can be found below.
Afterward that, try updating your device again. If it'due south even so not working, try restarting your mobile device.
If y'all're trying to sync your Fitbit with your mobile device, try removing the Bluetooth connection from your mobile device.
- To do this, navigate to Bluetooth in your mobile device'southward settings card, find your Fitbit device, then chooseForget.
You might need to endeavour updating your Fitbit via some other mobile device or reckoner. To practice so on a calculator, caput to this link, log into your Fitbit business relationship and endeavour updating your firmware.
If you all the same can't update, effort removing your Fitbit device from your Fitbit business relationship.
- If you lot're using a mobile device, head toSettings>[Fitbit device]>Remove this device.
- If y'all're using Fitbit's website, log into your account, click the gear icon on the tiptop-right of your screen, then clickSettings>Devices>[Fitbit device]>Remove this device from your account.
  - Next, you'll need to add together your tracker dorsum to your Fitbit account. Nether the Business relationship section of the Fitbit app, choose Set up a Device and follow the instructions. Once your device has been re-connected, tapUpdate.

Problem #6: Fitbit'due south silent alarm stopped working

Nigh Fitbit devices have the power to wake you upwardly in the forenoon via silent alarms. If your silent alarms aren't working, in that location aren't a ton of options. You'll need to check your Fitbit'south vibration motor using the steps below. If that doesn't piece of work, Fitbit recommends y'all contact client support.

Potential solutions:

First, make certain you have a silent alarm ready on your Fitbit device. To do this, open the Fitbit app, cull your business relationship photo, select your Fitbit device, then chooseSilent Alarm.

If that wasn't the problem, here'due south how to exam your Fitbit's vibration motor:

Fitbit Luxe and Charge v: But plug the Luxe into its charging cablevision. Y'all should experience a vibration.
Fitbit Sense: Swipe over on the screen and select Timer on the Sense. Tap Stopwatch and so tap the Play icon. The watch should vibrate. Connecting the device to the charging cablevision and plugging it in should brand the watch vibrate too.
Fitbit Versa 3: The steps are similar on the Versa iii. Swipe over and select Timer, tap Stopwatch, and then tap the Play icon. Plugging in the tracker to charge should work every bit well.
Fitbit Inspire 2, Inspire, and Inspire Hr: Plug the Inspire into its charging cable. You should experience a vibration.
Fitbit Charge 4:Simply press the side button on your Charge 4 while information technology's turned on. Your tracker should vibrate.
Fitbit Versa two: On your Versa 2, swipe over and select the Timer option. Tap Stopwatch, then tap the Play icon. Your tracker should vibrate.
Fitbit Versa Light: On your Versa Lite, swipe over and select the Timer option. Tap Stopwatch, then tap the Play icon. Your tracker should vibrate.
Fitbit Charge iii: Just press the side button on your Accuse iii while information technology's turned on. Your tracker should vibrate.
Fitbit Versa: On your Versa, swipe over and select the Timer option. Tap Stopwatch, and so tap the Play icon. Your tracker should vibrate.
Fitbit Ionic: From the main clock face, press and concord the button on the left side. Your tracker should vibrate twice.
- Alternatively, you tin swipe over to theTimer screen, tap it, so tap the play icon. Your tracker should vibrate.
Fitbit Ace 2 and Ace three: Plug your Ace 2 or Ace iii into its charging cable. You should feel a vibration.
Fitbit Ace: Clip your Ace to the charging cable, and brand sure the cable is plugged into a USB port on your figurer. Press the button on the charging cablevision to bank check vibration.
Fitbit Blaze: Swipe over to the Timer screen, and then tap information technology. TapStopwatch, then tap the play icon. Your tracker should vibrate.
Fitbit Alta: Prune your Alta to the charging cable, and make certain the cable is plugged into a USB port on your computer. Press the push on the charging cable to check vibration.
Fitbit Alta Hour: Prune your Alta HR to the charging cable, and make sure the cable is plugged into a USB port on your computer. Press the button on the charging cablevision to cheque vibration.
Fitbit Charge two: Clip your Accuse 2 to the charging cablevision, and brand sure the cable is plugged into a USB port on your estimator. Your tracker should vibrate when you connect the cable.
Fitbit Charge and Charge 60 minutes: Printing and hold the side button on your tracker to enter exercise mode. Your tracker should vibrate.
Fitbit Flex 2: Plug your charging cable into the USB port on your figurer, then remove the tracker from the wristband. Press the tracker into the charging cable. Your tracker should vibrate.
Fitbit Flex: Tap beneath the row of lights on your Flex device. You lot should feel your tracker vibrate and enter slumber style.
Fitbit Surge: Plug your Surge into the charging cablevision, and make sure the cable is plugged into a USB port on your computer. Your tracker should vibrate.
Fitbit One: Clip your One into the charging cable, and make certain the cablevision is plugged into a USB port on your figurer. Your tracker should vibrate.

Trouble #vii: Fitbit ring breaks

Fitbit devices are pretty loftier-quality pieces of applied science, just they're definitely not invincible. If your Fitbit'due south band is starting to break, you'll need to have advantage of the company's warranty policy.

It'due south worth noting that if you ain a recent Fitbit device and are out of warranty, you can simply purchase a new band without replacing the whole unit. If yous have an older tracker like the Charge HR, Surge, or Flex, you'll desire to follow the steps below to get it replaced.

Potential solutions:

As noted on Fitbit'south Returns and Warranty page, you have the option to return your Fitbit device for a full refund within 45 days of your purchase date, provided you ordered the device from Fitbit.com.
- In addition, products ordered in Nov and December may be returned through January 31 of the post-obit twelvemonth, or 45 days (whichever is longer).
Fitbit also offers a ane-twelvemonth limited warranty to the original purchaser of the production, guaranteeing that the Fitbit product is free from defects in materials and workmanship under normal utilise. This means Fitbit will fix the damages washed to your Fitbit device inside the first year, provided you're the original purchaser of the device. If you're non, unfortunately, y'all may be out of luck.
For more details on the company'due south policies, be sure to visit Fitbit'due south Returns folio or contact the company'due south customer support team to file a claim.

Looking for replacement bands for your device? You can, of course, head to Fitbit's website to buy a replacement or head to the Amazon links below for a cheaper alternative:

Problem #viii: Fitbit Sense ECG reading bug

Jimmy Westenberg / Android Authority

Sense

Are you having Fitbit Sense ECG bug? You're not alone. A small number of users seem to exist experiencing bugs affecting the Fitbit Sense's electrocardiogram (ECG) recordings.

Users on the Fitbit forums said Fitbit has contacted them and suggested they return their Fitbit Sense smartwatches to the company. Fitbit told these users that it would replace their smartwatches free of charge. The problem at hand is an unspecified "hardware event." Fitbit Britain confirmed (via The Verge) that the ECG app on some Fitbit Sense models incorrectly displays results as "inconclusive."

How to restart your Fitbit device

Fitbit Luxe and Charge 5: Plug your Fitbit Luxe into the included charging cable, and ensure it's plugged into a power source. You'll notice a small button on the USB side of the cablevision. Printing the button three times slowly, with near one second in between each press. Your Luxe should restart.
Fitbit Sense: Press and hold the inductive home button for 10 seconds. Keeping holding it until the scout begins to restart and you see the Fitbit logo.
Fitbit Versa three: Printing and hold the push button for x seconds. Release information technology only after you come across the Fitbit logo on the screen.
Fitbit Inspire 2: Plug your Fitbit Inspire two into the included charging cable, and ensure it'south plugged into a ability source. Printing and hold both side buttons simultaneously for nearly five seconds until you meet a smiley face up. Your Inspire 2 should restart.
Fitbit Inspire and Inspire Hour: Plug your Fitbit Inspire or Inspire 60 minutes into the included charging cable, and ensure it'due south plugged into a power source. Press and hold the side push for about five seconds until y'all meet a smiley confront. Your Inspire should restart.
Fitbit Charge iv: When your Fitbit Accuse 4 is turned on, printing and agree the side button for 8 seconds. Your tracker should restart after you meet a smile icon and experience a vibration.
Fitbit Versa 2: Press and hold the left button until the Fitbit Versa 2's brandish turns off. Your Versa 2 will then restart.
Fitbit Versa Lite: Printing and concur the left push until the Fitbit Versa Lite'southward display turns off. Your Versa Lite will and then restart.
Fitbit Charge 3: When your Fitbit Accuse 3 is turned on, press and hold the side button for 8 seconds. Your tracker should restart after you see a grinning icon and feel a vibration.
Fitbit Versa: Press and concur the left and bottom right buttons at the same time until you meet the Fitbit logo. Permit go of the buttons, and your tracker will restart.
Fitbit Ionic: Press and hold the left and bottom right buttons at the same fourth dimension until you see the Fitbit logo. Let go of the buttons, and your tracker will restart.
Fitbit Ace 3: Plug your Fitbit Ace 3 into the included charging cable, and ensure it'south plugged into a power source. Printing and hold both side buttons for about five seconds until you lot see a smiley confront. Your device should restart.
Fitbit Ace 2: Plug your Fitbit Ace two into the included charging cablevision, and ensure it's plugged into a power source. Press and agree the side button for almost 5 seconds until you see a smiley face. Your device should restart.
Fitbit Ace: Clip your Ace to the charging cable, and brand sure the cable is plugged into a USB port on your computer. Press the button on the charging cable three times within eight seconds. A few seconds subsequently, you'll see the Fitbit logo on your device's screen. After yous run across the logo, unplug your tracker from the charging cable.
Fitbit Alta Hour: Clip your Alta 60 minutes to the charging cable, and brand certain the cable is plugged into a USB port on your reckoner. Printing the button on the charging cable 3 times inside eight seconds. A few seconds later, you lot'll see the Fitbit logo on your device'southward screen. After yous see the logo, unplug your tracker from the charging cable.
Fitbit Blaze: Press and concord the left and bottom correct buttons (Back and Select) at the aforementioned time until yous see the Fitbit logo. Let go of the buttons, and your tracker will restart.
Fitbit Alta: Clip your Alta to the charging cablevision, and make certain the cable is plugged into a USB port on your computer. Printing the push on the charging cable three times within eight seconds. A few seconds afterward, you'll see the Fitbit logo on your device's screen. After you lot see the logo, unplug your tracker from the charging cable.
Fitbit Accuse ii: Clip your Charge 2 to the charging cable, and make certain the cablevision is plugged into a USB port on your computer. Printing and hold the side button on your tracker for four seconds. You'll then see the Fitbit logo, at which indicate your tracker will begin the restart process. Unplug your tracker from the cable.
Fitbit Accuse and Charge HR: Plug your Charge or Charge Hour into the charging cable and make certain the cable is plugged into a USB port on your figurer. Press and concur the side push button for x-12 seconds. You'll encounter the Fitbit logo and a version number announced on your tracker's screen. Permit go of the push button and unplug your device from the cable.
Fitbit Flex ii: Plug your charging cable into the USB port on your figurer, then remove the tracker from the wristband. Press the tracker into the charging cablevision. Brand sure the pins on the tracker are aligned with the pins on the charging dock. Press the button on the charging cablevision (below the tracker compartment) three times inside five seconds. A few seconds afterward, the lights will begin flashing simultaneously. Remove the Flex 2 from the charging cablevision.
Fitbit Flex: Plug your charging cablevision into the USB port on your reckoner, then remove the tracker from the wristband. Printing the tracker into the charging cable. Insert one end of a paperclip into the small pinhole on the back of the charger for iii-4 seconds. Remove the Flex from the charging cable.
Fitbit Surge: Press and concur the left and bottom right buttons (Abode and Select) for 10-fifteen seconds. You'll run across the screen wink and outset to dim, at which indicate you can let go of the buttons. Afterwards your screen has turned off, wait 10 seconds, and printing the left button (Home) to turn your device dorsum on.
Fitbit One: Plug your charging cablevision into your calculator, then plug the Ane into the cable. Make sure the gold contacts on your tracker are aligned with the pins on the charger. Hold down your Fitbit Ane's button for 10-12 seconds. Remove your tracker from the charging cable, then press the button until the screen turns on.

Still having problems? If so, be sure to speak upward in the comments beneath. We'll practise our all-time to assist.